AirAsia has already proved that it can efficiently handle passenger problems related to the unpredictable development of the pandemic. Claim it and get a lot of features. Monday, 28 Mar 2022. They say, 6 months. Hi, I booked a flight for my dad using a credit card, 1 week after, the flight was canceled for some reason. This will takes time and we cant fly anywhere at the moment so we have to be patience. Hello AirAsia , I forgot to add middle name in my Air Asia flight booking . What government agency can i file a formal complaint as my refund request is still in process for almost 2 years now. Two years later, she says she is still waiting for her money back. Any update regarding your refund request? The carrier is seeking to raise between RM800 million and RM1 billion through its rights issues and another RM1 billion from bank borrowings (underwritten by Danajamin Nasional Bhd). It was not helpful because instead of offering me at least credit in refunds, it told me I had no other choice but to travel on different dates.. Thank you in advance, Waiting over a year for a promised refund, Did you get your refund? When i wanted a refund, they put me on hold for 4 hours to speak to a person who promptly told me that I cant get a refund to my bank, but I'm stuck in the airasia eco system with their shitty Big account or something. yes i agree ms. maika . Tap on the floating AVA button on the lower right corner of your screen. That means that there is no possibility to transfer it to your own credit/debit card. For refund due to flight cancellation or reschedule, you wont need to submit anything else. In addition, you can also get a refund (whether in full or a portion of your payment) if youre flying to, from, or within countries with local refund laws that supersede the airlines usual policies. However, 10 months is ridiculous. 2. Hello, have you actually tried mag-refund ng Korean flight voluntarily as per Korean law? Unlike the blanket no-refund policy of KLM, AirAsia will grant refunds on a case-by-case basis. Your email address will not be published. They promised they Was your issue resolved? You can read the full FAQ on the AirAsia X Travel voucher here. Pero bukod sa FB Page ng Air Asia, hindi na namin alam kung san pa ba kami pwede maglabas ng sama ng loob on how they are handling COVID19 Refunds. Required fields are marked *, Copyright All rights reserved. | Pelajari lebih lanjut pengalaman kerja, pendidikan, dan . Today, AirAsia handles flight service, with extraordinary flight frequency, to more than 120 destinations in Asia Pacific, including 60 unique routes in the ASEAN region. Al Jazeera Centre for Public Liberties & Human Rights. I complained but no help whatsoever. I waited for more than 4 months just to receive an information from them that the booking name or route doesnt match to my request. Sounds easy,in reality bullshit,try getting your money. So frustrating. We . I submitted my request last March 3,2020. My account with them is just useless!! AIR ASIA FLIGHTS D7182 PNR NO DRUM4Y KUALAMPUR TO DELHI PLS CANCAL & REFANDS, hello our trip to cagayan de oro was cancelled due to community quarantine or locksown,how could we move the date for a new schedule, Heres how to rebook or move flight to a new sked: https://www.thepoortraveler.net/2020/03/rebooking-airasia-flight/. Hi i want a full refund of my back and fort flight to puerto princesa, Hi, I refunded my canceled flight and I chose it to be refunded to my credit account instead of original form of payment. Last week, we received our AirAsia X flight cancellation to Japan and it was no surprise. No refund whatsoever?? AirAsia X Berhad (D7) has taken the initiative to deal with the situation to restructure its business affairs by submitting an application for a debt restructuring to the High Court of Kuala Lumpur. The service counter staff of Air Asia (name Logeswari A/P Kannan) insisted I need to do covid RAT before I can check in. I DONT WANT THAT. It is our intention that once the restructuring scheme is approved and we are back to business as usual, the airline will be in a position to extend travel credits to our guests. They will not refund the money . Under AirAsia's current refund policy, the airline offers customers a refund, credit or a new travel date whenever a flight is cancelled or postponed. Hi! To make it sure i put my self as emergency contact person. . Keep track with all the luggage and there should be any missing items in my luggage0123508840 called to this number, Airasia confirm 3 years valid Credit refund but expire before due date, Please refund in cash or refund by air tickets to my destination, slow refund, bad customer service, low credibility, Regardin missing reservation Q9YS6X Reference 10004134823, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Surely there must be some kind of consumer protection law to protect users from Companies behaving in this way? Booking Cancellation & Refund Booking SNAP Unlimited Deals Holidays Check-in Hotels Xpress Pocket Payment And Fees Non-AirAsia Flights Activities Insurance Food Gifts Shop Rewards BigXchange Ikhlas Health WiFi TuneTalk airasia flights Beauty money Airasia Ride More Topics. Dear Sir Booking ID VID6673632335, Airline Locator, OVIFKH (not being recognized under your chat menu', AirAsia's chatbot software is ideal for common difficulties reported by customers. Thank you. I totally agree with you. Some AirAsia passengers, including from overseas, asked why Loke had not taken the opportunity to address the issue of flight delays, cancellations and problems with refunds reported since 2020. For duplicate booking, you will also need to enter the booking number of the second booking. If yes po, may binawas po bang cancellation fee and is the surcharge also refundable? I requested a refund which I was. Hes name is Rolly. within 2mins and still get this Bummer message. 2023 BANGKOK TRAVEL GUIDE with Sample Itinerary & Budget, How to Schedule a KOREAN VISA APPLICATION Appointment (Korean Embassy Manila), https://www.thepoortraveler.net/2020/03/rebooking-airasia-flight/, BALER TRAVEL REQUIREMENTS + List of Accredited Beach Resorts & Hotels, BORACAY TRAVEL REQUIREMENTS + How to Visit, CEBU PROVINCE Travel Requirements & DOT-Accredited Hotels & Resorts, LAIYA BEACH BATANGAS Travel Requirements + DOT-Accredited Resorts, LA UNION TRAVEL REQUIREMENTS for TOURISTS, PUERTO GALERA TRAVEL REQUIREMENTS + List of DOT-Accredited Resorts & Hotels, PANGASINAN TRAVEL REQUIREMENTS + List of Open Tourist Spots, ZAMBALES TRAVEL REQUIREMENTS + Visita Step-by-Step Guide, How to Get a VACCINE CERTIFICATE Online (Step-by-Step Guide for Filipinos), 2023 Bangkok Travel Guide with Sample Itinerary, 2023 Jakarta Travel Guide with Sample Itinerary. Realising the mistake after receiving the flight confirmation at 12:51am, I called Expedias Customer Service. Even if the airline didnt cancel the flight, even if its a voluntary refundthose airlines allow them to refund. I bought an Air Asia flight ticket directly on the Air Asia web. Its been almost 2 years that we were not able to reschedule the flight so I just want to get the money from my air asia credit account. its sad to hear about that. SEPANG: AirAsia Aviation Group Limited (AAAGL) has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years. I tried using BO but its useless he cannot help me with my request. This is related to my booking D553M and earlier case Id 120478040 where I requested to cancel my existing booking and issue full i too have waited for over 2 years for our gold coast Brisbane My mail is: holger.wentzel.olsen@gmail.com. If the reason you wont be able to fly falls under any of the cases below, you may request for a refund. Enclosed herewith the photo to proved the damage luggage. Kindly advise how to proceed with my claim. its very disappointing about air asia . Unable to reach anyone, Desired outcome: Airasia did not refund my money after they cancelled my flight. I request you to return money.i am waiting still last one week three days its not respond . :) Yung flight ko po is cancelled din (March 2020 TAC-MNL). Bisher von 2 Kunden gesehen. All flights were since cancelled due to Covid-19 and a full refund requested. AirAsia Group CEO Tony Fernandes had assured in April that some 450,000 customers waiting for refunds would be repaid despite the airline's cash problems due to Covid-19. In 2001, the airline which was heavily indebted was purchased by Tony Fernandes's company Tune Air Sdn Bhd. Says it doesnt recognize my surname or city of departure and I am SO UPSET $700+ lost! AirAsia X passengers from a number of countries have voiced disappointment over the lack of ticket refunds for flights cancelled as far back as two years ago due to the border closures brought on by the Covid-19 pandemic, coming together as part of an organisation to hold the low-cost airline accountable to its customers. Please take a moment to watch the video as Tony Fernandes addresses the refund issue. When I try to make a booking in Jan 3, 2023 , noticed all my point has expired . immigration departments, tourism boards, airlines, hotels, brands). You clearly have not gone through this process yourself. 29 2565 AirAsia Aviation Group Limited (AAAGL) (Refund) -19 2 . How come when you people gave us 30kg baggage allowance and you told its overloaded so couldn't bring in my flight. We were given options and we chose a full refund. With AirAsia, airport tax refund can only be filed within 6 months after the supposed departure date or one year from the booking date. Dont use airasia ever, they are stealers!!! Unable to reach anyone Desired outcome: Refund needed. Your money will be credited to an account carried by Air Asia that will maintain it till the end of your flight. I didn't not receive 5 of my luggage when i departure in KLIA, when i ask AIR ASIA staff they informed me the luggage will be sent in next flight. Subscribe on Youtube! The guy need more training. Ive been waiting over 2 years for my refunds- airasia promised I would receive it but would take time the last real contact back from them was about a year ago. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I would like to ask if you were able to transfer your refund to your debit? 3. Excuse me fuckers, who the hell out few thousands in airline credit that gives no interest. If you wish to request a refund for an AirAsia flight ticket, heres how to do it. Desired outcome: sabi kasi original mode of payment kaya i wanna know kung mapapasok sa account ko impossible naman kasi na marefund thru Cebuana Lhuiller. You may be asked your contact information and other details. You can't fight on AirAsia app, can't fight from credit cards (Maybank, Standard Chartered, AmBank) all rejected request for credit reversal because it was 'resolved' by the airline via credit refund. AirAsia X also appoints Dato Lim Kian Onn as the Deputy Chairman to lead the airline restructuring. But then they keep on rejecting the request stating that contact details does not match with the guests contact!! Kiwi.com Credit it's the fastest way to receive your refund.Kiwi.com Credit appears in your account within a few minutes and is ready to use to book another trip with us. It was a bank credit card. Enjoy taking pictures and videos with Samsung S22 Ultra and Sony ZV-1. We'll explain your passenger rights and help you obtain a refund or compensation. Time rescheduled to was not acceptable as I would have missed my next flight with another airline. Cant seem to find the option in AVA. Check out airasia.com and get only the best deals today! I am livid!!!! Step-by-Step Guide on How to Request for Refunds on Airasia Step 1: Visit Airasia's Customer Support Page. finile ko siya nung March 19,2020. until know processing pa din. There is no way to get in touch with them to get refund. Flight details were Wed, 11 Nov 2020 QZ 545 from PERTH to DENPASAR can I still change it to be refunded to original payment? i'd suggest to not stop following up cause flight tickets are not cheap. Same reply all over again stating that Refund is in Process. . it can only be used by rebooking a flight. is there anything more I can do? I need to know ASAP. or do I need to check-in to be able to request a refund? Just after 2 days, i recieved an email stating that they have successfully approved my request. 27th January 2023 (Friday) Bo Lingam, Group CEO of AirAsia Aviation Group Limited said: As one of the world's largest airlines flying close to 100 million passengers per year before Covid, we have seen an unprecedented volume of queries, averaging around 200,000 daily during the peak period. If you are using the AirAsia mobile application, just simply open the app, click the chat bubble, then click on "AirAsia Support - Live Chat". Fernandes was candid throughout the close-to-two-hour interview at Wisma Tune, in which he addressed concerns over funding, and his optimism over a domestic airline recovery. Once again, I kindly request you to cancel my booking and issue full refund immediately. Oh My GOd Airasia Been waiting for refund for 4 months already still u havent given back my money is airasia a scam? Tan Sri Tony Fernandes. air asia is the cheapest airline but the hardest to refund the booking. AVA will greet you and present a menu. From 1st March, AirAsia still offers Penang to Kuching flights with a . airasia is a rip off. #FOOD AirAsia Food : Singapore When it demanded I get on another flight, I asked if they wanted to send me and my family to our deaths? Betak said. Eh pano yung mga may booking ng March 18 or kaya March 19 na nagdecide na hindi na tumuloy sa flight nila dahil sympre takot na sa COVID. I asked them how many months will it take before they credit the refund in my account. thanks in adv.! Halos lahat ng flight starting March ay eligible for refund. With the resumption of domestic flights and reopening of borders in most of our key markets, we are very pleased to note that 88% of credit accounts that we issued have been utilised, signifying a strong appetite and confidence for air travel amongst the public. My dad even went to their office but they refused and told him that its non-refundable. And so i requested for a refund. thanks in advance. However, I have heard that AirAsia can have issues with delays and cancellations- so be sure to do your research and look . I need a confirmation email of my cancellation request. I must say AIR ASIA is the worst airline!! it is still on process sa my cases ko. Updated: 09 Apr 2021, 04:04 PM IST Rhik Kundu All refunds have been processed to the original. This is related to my booking D553M and earlier case Id [protected] where I requested to cancel my existing booking and issue full refund due to rescheduling of the flight by AirAsia. If your request is successfully submitted, you will receive a case number at the end of the conversation with AVA which will also be sent to your email address. I need a confirmation email of my cancellation request. 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