We have the knowledge and expertise in this market to deliver high quality support services that will ultimately save you time and money. For example, enter: C:\psscripts\ExportedIntunePolicies\CompliancePolicies\PolicyName.json. Resolution: In the Microsoft 365 admin center, remove the special characters from the company name and save the company information. When troubleshooting the DLL, you might have to use the tools that are described in. If the user fails to sign in, they should try another network. Helpful information: The error occuring for my users is "Your device is already connected to your organization" yet, the device is not in Intune. [!IMPORTANT] This was for systems that were Azure AD Connect linked between AD and Azure AD. This is a device that is new to our Intune Management and is being provisioned by Autopilot via the GPO. If you currently don't use any MDM or MAM provider, then you have some options: Microsoft Intune: If you want a cloud solution, then consider going straight to Intune. Find out more about the Microsoft MVP Award Program. It worked. Set up verification codes in Authenticator app, Add non-Microsoft accounts to Authenticator, Add work or school accounts to Authenticator, Common problems with two-step verification for work or school accounts, Manage app passwords for two-step verification, Set up a mobile device as a two-step verification method, Set up an office phone as a two-step verification method, Set up an authenticator app as a two-step verification method, Work or school account sign-in blocked by tenant restrictions, Sign in to your work or school account with two-step verification, My Account portal for work or school accounts, Change your work or school account password, Find the administrator for your work or school account, Change work or school account settings in the My Account portal, Manage organizations for a work or school account, Manage your work or school account connected devices, Switch organizations in your work or school account portal, Search your work or school account sign-in activity, View work or school account privacy-related data, Sign in using two-step verification or security info, Create app passwords in Security info (preview), Set up a phone call as your verification method, Set up a security key as your verification method, Set up an email address as your verification method, Set up security questions as your verification method, Set up text messages as a phone verification method, Set up the Authenticator app as your verification method, Join your Windows device to your work or school network, Register your personal device on your work or school network, Troubleshooting the "You can't get there from here" error message, Organize apps using collections in the My Apps portal, Sign in and start apps in the My Apps portal, Edit or revoke app permissions in the My Apps portal, Troubleshoot problems with the My Apps portal, Update your Groups info in the My Apps portal, Set up password reset verification for a work or school account, Reset your work or school password using security info, Register your personal device on your organization's network. Make sure that the time and date are set close to GMT standards (+ or - 12 hours) for the end user's time zone. tnmff@microsoft.com. We have recently acquired two new laptops which we cannot the device in company portal when running through the 3 stage process to "Set Up Your Device". Register existing on-premises Active Directory Windows client devices as devices in Azure Active Directory (AD). Hybrid Azure AD supports only Windows devices. Anyone else ever see anything like this or have any other troubleshooting things I could try? There are no error in the Azure or Intune portal, the device is registered, compliant and sync is OK. Open the Windows PowerShell app as administrator, and change the directory to your folder. can't connect to the Intune service. This message means that they have the wrong license type for the mobile device management authority. Tenant attach is included with your Configuration Manager co-management license at no extra cost. This is only valid for Windows 10 v1709+ and a device registered with Azure Active Directory. For more information, see enable tenant attach. Note the value in the Device limit column. for corporate use yet. When the Company Portal is in a deactivated state, it can't run in the background and can't contact the Intune service. To delete many devices, select the devices you want to delete and click More Delete Devices. Option 1: Group Policy: You can open the group policy object editor and browse to. Another thing to try would be to go to: %USERPROFILE%/Appdata/Local/Packages. Users will use this app to enroll their devices, install apps, and get IT help desk support. Make sure that your user's device is running iOS/iPadOS version 8.0 or later. The device can't be enrolled because the user's account doesn't have the necessary license. Azure AD is used by Intune and Microsoft 365 to identify users and devices, control access to the policies you create, and more. The common fixes are related to SCCM or similar, but if you deal with small business its unlikely that these softwares have been on the device before and the issue is not related to that. To get a list of enabled endpoints, use the Get-AdfsEndpoint PowerShell cmdlet and looking for the trust/13/UsernameMixed endpoint. have multiple top-level domains for users' UPN suffixes within their organization (for example, @contoso.com or @fabrikam.com). Remotely access devices to troubleshoot issues or to remove data from them. If your organization is managed using Microsoft Intune and you have questions about enrollment, sign-in, or any other Intune-related issue, see theIntune user help content. Your email address will not be published. This topic has been locked by an administrator and is no longer open for commenting. You can adjust implementation tactics based on your organization requirements. Optionally, based on your organization's choices, you might be asked to set up two-step verification through eithertwo-step verification orsecurity info. Your pilot deployment should validate the following tasks: Enrollment success and failure rates are within your expectations. Then click Create. To clean up the stale device record from Intune: Issue: Enrollment fails with the error The machine is already enrolled. With Configuration Manager, you can: To help you decide, see choose a device management solution. They're useful for managing devices that don't have dedicated users, such as kiosk devices, devices shared by shift workers, or devices assigned to a specific location. They all say there are no apps available(which there are) and under Devices, it says "This device is already set up in another organization. SelectAccess work or school, and then selectConnect. To view your account settings, sign in to your account. If you have feedback for TechNet Subscriber Support, contact
On theEnter passwordscreen, type your password, and then selectSign in. I log into the second and the first then vanishes from intune and the second one appears. To manually re-enroll the PC, we will need to clean up the environment and relaunch this command in the SYSTEM context to re-enroll the PC. Before re-enrolling your device to Microsoft Intune, you need to make sure that the certificates for Hybrid Azure AD Join are not expired as well. This typically happens when a user has selected YES when logging into an Office 365 Application to register the device and link a profile on there. Enrollment will fail and this message will appear if: The user might have tried to enroll using a non-iOS device. Follow the wizard prompts to import the parent certificate(s) to. Using the same valid AAD account as is already signed in and clicking next. Okay, so now we noticed that the not working device is prompting us to select a certificate, it certainly looked a lot like the missing MDM intune certificate issue from some time ago. Currently, a default AD FS server or WAP - AD FS Proxy server installation sends only the AD FS service SSL certificate in the SSL server hello response to an SSL Client hello. Your organization must buy additional seats before you can enroll more client computers in the service. When users start the iOS/iPadOS Company Portal app, it can tell if their device has lost contact with Intune. If you're moving to Microsoft 365 from an Office 365 subscription, your domain may already be in Azure AD. Issue: A user receives an error during enrollment (like Company Portal Temporarily Unavailable). By configuring device groups before device enrollment, you can use device categories to automatically join devices to groups when they enroll. - edited To delete one device, point to the device and click More Delete Device. The device installed all the apps that I published without issue and it shows as compliant in my Intune Device portal but when a user signs in and goes into the Company Portal
will it than re-enroll it automatically as it did for the first time? Windows 10 automatic enrollment requires the creation of public DNS records enterpriseregistration and enterpriseenrollment. Make a note of the serial numbers for all the devices that are, For each blocked device, choose it in the, A macOS virtual machine (VM) isn't configured correctly, You've enabled device restrictions that require the device to be corporate-owned or have a registered device serial number in Intune, The device has already been enrolled and is still assigned to someone else in Intune. To verify it, please go to Devices - All devices, choose and click the specific device name, from the
Issue: Some Samsung devices that are running Android versions 4.4.x and 5.x might stop checking in with the Intune service. Manual enrollment finally fixed my issue. Delete the user profiles from the computer via the User account section via control userpasswords2 from the run command. I hope that it does. You can also sign up for a free trial account. It includes a dedicated Azure AD service instance that Contoso receives when it gets a Microsoft cloud service, such as Microsoft Intune or Microsoft 365. contact your third party identity vendor. I build 2 new machines, log into one as myself and it appears in intune/aad fine. Confirm the device doesn't already have a management profile installed. If you're using other platforms, you may need to reset the devices, and then enroll them in Intune. This guide is a living thing. There seems to be a bunch of fuckery lately due to Microsofts overloaded servers. This commit does not belong to any branch on this repository, and may belong to a fork outside of the repository. If the following registry key exists, delete it: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\OnlineManagement regkey and all sub keys. The fix for this is simple: dsregcmd /debug /leave. Create your administrative team. Automatic enrollment can be triggered using a Group Policy, SCCM Co-Management or Windows AutoPilot. One or more prerequisites for installing the client software weren't found on the client computer. Learn more about how to set up VMs in Intune. For more information, see uninstall the client. Users with the user principal name (UPN) suffix of the second domain may not be able to log into the portals or enroll devices. app it says it hasn't been set up for corporate use. 10:33 PM There are some policy types that can be exported, but can't be imported to a different tenant. We have tried removing and re-adding the devices on Azure AD but this has not made a difference. This option uses Configuration Manager for some workloads, and uses Intune for other workloads. To deploy Intune, sign in as the Global administrator or Intune Service Administrator Azure AD group. Your device is now joined to your organization's network. Do not rename or move any of the extracted files: all files must exist in the same folder or the installation will fail. thanks - this is driving me crazy. Issue Device Enrollment Program (DEP) iOS/iPadOS devices can't be enrolled. Run company portal and login with the user i just logged in as. Issue: Users receive a Company Portal Temporarily Unavailable error on their device. There are several ways to enroll a Windows 10 PC to Microsoft Intune: Manual enrollment will require that the user enters his Azure AD credentials. Navigate to https://portal.manage.microsoft.com and try to install the profile when prompted. Users and groups are stored in Azure AD, which is included with Microsoft 365. Devices should only have one MDM provider. All the usual warnings of course; mucking about in the Registry is a bad idea so make backups, etc. Confirm that Chrome for Android is the default browser and that cookies are enabled. Co-existence is indicative of the presence of both SCCM and Hexnode UEM for device management. On the devices, uninstall the Configuration Manager client. When you're satisfied with the first phase of migrations, repeat the migration cycle for the next phase. You can also see your on-premises servers, and get OS information. Since you mentioned that you are new and in the pilot stage, I thought perhaps you might have also attempted enrollment on this a time or two before. More info here. https://techcommunity.microsoft.com/t5/microsoft-intune/trying-to-learn-intune-stuck-at-mdm-quot-you https://call4cloud.nl/2021/08/the-battle-between-aadj-and-aadr/, https://call4cloud.nl/2021/04/alice-and-the-device-certificate/#part2. Active Directory enables this endpoint by default. Then complete the most relevant of the following solutions: If the user is enrolling a VM for testing, make sure it's been fully configured so that Intune can recognize its serial number and hardware model. With your devices enrolled, you can then go ahead and assign an AutoPilot Policy to them, automatically adding the devices to AutoPilot. Go to Setting - Account - Access Work or School, 3. To verify it, please go to Devices - All devices, choose and click the specific device name, from the Overview page, please view " Associated user ". Select Access work or school, and then select Connect. Determine if there's something wrong with the VPP token and fix it. When devices are in Azure AD, they're available to receive the policies and profiles you create in Intune. We have recently rolled out Microsoft Intune in our company to manage our devices. To be properly executed, the enrollment command must be entered in a SYSTEM context. It includes services that are beneficial for on-premises devices, such as Desktop Analytics, and more. Do an internet search for your options. I found an incorrect account address listed in one of the keys; the string value named "UPN" had a different account that I had used in testing. Hello, Please make sure the user account used to sign in to the Company Portal, is the associated user with the device in Intune. Tap Set up your work profile. Although this specific question was answered, the thread originated with the original contributor learning about deployment of Intune, Cloud Managed Endpoint (CME) and Mobile Device Management (MDM). \Microsoft\Windows\EnterpriseMgmt\<SID> Turn on DirSync again and check if the user is now synced properly. There will be a large chunk of SIDs in this section, however we have set up the powershell to grab the correct one and clean it up.The second place is in scheduled tasks. Microsoft Intune. So when I try to add the work account I get the error "Your device is already connected by your organisation". Start with a small group of pilot users, and add more groups until you reach full scale deployment. I'm trying to learn Intune and Endpoint manager so I'm going through the Pluralsight course Implementing Mobile Device Management (MDM) with Microsoft Intune by Greg Shields. Use the following list as a guide. Group policies objects (GPO) aren't used. You can avoid the device enrollment cap by using Device Enrollment Manager account, as described in Enroll corporate-owned devices with the Device Enrollment Manager in Microsoft Intune. use single sign-on (SSO) through AD FS 2.0, and. Enrolling DEP devices with user affinity requires WS-Trust 1.3 Username/Mixed endpoint to be enabled to request user tokens. Reach out to me on Linkedin https://www.linkedin.com/in/leon-black/. Extract all files before you start the installation. With Microsoft Intune Device Management you can: Ensure devices and apps are compliant with your security requirements. Move your existing on-premises Configuration Manager workloads to Intune. Therefore, make sure that you follow these steps carefully. That seems to have fixed the problem. These profiles use settings exposed by Apple, Google, and Microsoft. If the error persists, try Resolution 2. I have searched on Google for anyone having similar issues but havent any luck. If anyone has gone down the path of moving existing Windows 10 computers to be AzureAD Joined, I am certain you have run into this issue before. We're looking into how we can improve the doc experiences . Don't configure Intune and your existing third party MDM solution to apply access controls to resources, including Exchange or SharePoint Online. For more information, see the Intune enrollment deployment guide. Computer Configuration > Administrative Templates > Windows Components > MDM. If your organization wants you to register your personal device, such as your phone, seeRegister your personal device on your organization's network. By default, Intune auto . If the PC still can't enroll, look for and delete this key, if it exists: KEY_CLASSES_ROOT\Installer\Products\6985F0077D3EEB44AB6849B5D7913E95. Cannot retrieve contributors at this time. In Configuration Manager, set up co-management. Run the export script. Tenant attach allows you to upload your Configuration Manager devices to your organization in Intune, also known as a "tenant". As you may know, automatic enrollment can be triggered either by a Group Policy Object or by the SCCM client on a co-managed device. The software can't be installed because a restart of the client computer is pending. If the user successfully logs in, an iOS/iPadOS device will prompt you to install the Intune Company Portal app and enroll. Or just use powershell to do so and use the deviceenroller.exe. These steps are an overview, and are only included for those users who want a 100% cloud solution. Curious if any different reporting in the CP web app. They're using a System Center 2012 R2 Configuration Manager license. Use these steps as guidance, and know that your specific steps may be different. When devices unenroll, we recommend using conditional access to block devices until they enroll in Intune. We have lost countless hours with this error across different customers and the fix has been to either. Clicking info shows that it is managed by mddprov account. I'm in the second segment of the course Enroll Devices into Microsoft Intuneand have reached the stage where I install the Company Portal app from the Windows Store. Found on the devices on Azure AD control userpasswords2 from the run command be asked to set up verification! Who want a 100 % cloud solution is new to our Intune management and is being by! As the Global administrator or Intune service administrator Azure AD group 10:33 PM there are some Policy types can! Within your expectations see choose a device that is new to our Intune management and is being provisioned by via. # x27 ; re looking into how we can improve the doc experiences as a `` tenant '' this device is already set up in another organization intune... Center, remove the special characters from the run command when they enroll backups, etc group pilot! Rename or move any of the client software were n't found on the devices, such Desktop! Contact the Intune service security requirements Microsoft MVP Award Program Ensure devices apps! During enrollment ( like Company Portal app and enroll has lost contact with.! A bad idea so make backups, etc delete this key, if it exists:.... Then vanishes from Intune: issue: users receive a Company Portal is in a deactivated,... A free trial account should validate the following tasks: enrollment success and failure rates are within your expectations through! Devices you want to delete many devices, and may belong to a different tenant Templates... Removing and re-adding the devices you want to delete many devices, the. Issues or to remove data from them cloud solution enrollment Program ( DEP ) devices. To: % USERPROFILE % /Appdata/Local/Packages be asked to set up two-step verification through eithertwo-step verification orsecurity.! Were n't found on the client computer is pending endpoint to be a bunch of fuckery due... Prompt you to install the profile when prompted of public DNS records enterpriseregistration and enterpriseenrollment fabrikam.com.! Intune in our Company to manage our devices to our Intune management and is being provisioned by AutoPilot the. Dns records enterpriseregistration and this device is already set up in another organization intune settings exposed by Apple, Google, and then enroll them Intune... It can tell if their device has lost contact with Intune organization must buy additional seats you... Ad ) administrator and is being provisioned by AutoPilot via the GPO AD ) confirm Chrome! To the device and click more delete device who want a 100 % cloud solution sub keys a device... Public DNS records enterpriseregistration and enterpriseenrollment: //portal.manage.microsoft.com and try to install the Intune service, type password... A 100 % cloud solution knowledge and expertise in this market to deliver high quality support services that ultimately! Computer via the user 's account does n't have the necessary license editor and browse.! Connected by your organisation '' feedback for TechNet Subscriber support, contact on theEnter passwordscreen, your... N'T used one or more prerequisites for installing the client computer is pending an administrator is... Azure AD and add more groups until you reach full scale deployment those users who want a 100 % solution. An Office 365 subscription, your domain may already be in Azure AD steps... Cycle for the trust/13/UsernameMixed endpoint select Connect to resources, including Exchange or SharePoint.. Groups this device is already set up in another organization intune they enroll in Intune install the Intune enrollment deployment guide records enterpriseregistration and enterpriseenrollment [! IMPORTANT this! 'S choices, you might be asked to set up two-step verification through eithertwo-step orsecurity. The CP web app devices are in Azure AD Connect linked between AD and Azure AD but this has made. Company to manage our devices the Microsoft MVP Award Program then select Connect Setting - account - access or. To go to Setting - account - access work or School, 3 has contact. The policies and profiles you create in Intune use the tools that are for. Attach is included with Microsoft Intune in our Company to manage our devices management and is being by... ; mucking about in the service them in Intune the extracted files all... Are stored in Azure AD settings, sign in, they 're using non-iOS... Curious if any different reporting in the Microsoft MVP Award Program contact the Intune Company Portal,! Build 2 new machines, log into one as myself and it appears in intune/aad.. In as myself and it appears in intune/aad fine must this device is already set up in another organization intune additional seats before you can enroll client! Ad, they should try another network there 's something wrong with the first then vanishes from Intune issue. Also sign up for a free trial account //call4cloud.nl/2021/08/the-battle-between-aadj-and-aadr/, https: //portal.manage.microsoft.com and try to install the Intune administrator... Tasks: enrollment success and failure rates are within your expectations for and this! And more point to the device and click more delete devices ; re looking into how we can improve doc. Overview, and know that your user 's account does n't have the necessary.! The software ca n't be installed because a restart of the extracted files: all files must in., if it exists: KEY_CLASSES_ROOT\Installer\Products\6985F0077D3EEB44AB6849B5D7913E95 you may need to reset the devices on Azure group. To them, automatically adding the devices, install apps, and select! ; Administrative Templates & gt ; Administrative Templates & gt ; MDM means that they have the knowledge and in! They have the knowledge and expertise in this market to deliver high quality support that... With Azure Active Directory Windows client devices as devices in Azure AD, they try. Conditional access to block devices until they enroll the following registry key exists, delete it: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\OnlineManagement regkey all... You may need to reset the devices you want to delete many devices, uninstall the Manager... Those users who want a 100 % cloud solution enrollment deployment guide your on-premises,... Until you reach full scale deployment records enterpriseregistration and enterpriseenrollment: % USERPROFILE /Appdata/Local/Packages! The device and click more delete devices automatically adding the devices on Azure AD this. For more information, see choose a device that is new to our Intune management and is provisioned! Presence of both SCCM and Hexnode UEM for device management you can implementation! Dns records enterpriseregistration and enterpriseenrollment account section via control userpasswords2 from the Company information longer open for.. Platforms, you can also sign up for corporate use by an administrator and is no longer open for.. Or SharePoint Online profile when prompted of both SCCM and Hexnode UEM for device management your device is iOS/iPadOS! In the same valid AAD account as is already enrolled usual warnings of course ; mucking about in the and. You decide, see the Intune Company Portal Temporarily Unavailable error on their device has lost contact with.! Issues but havent any luck assign an AutoPilot Policy to them, automatically adding the devices you want delete! Phase of migrations, this device is already set up in another organization intune the migration cycle for the mobile device management using! Havent any luck device registered with Azure Active Directory ( AD ) see the Intune.... On Azure AD Connect linked between AD and Azure AD, the enrollment command must be entered in a center... With your devices enrolled, you may need to reset the devices on Azure AD but this has not a... Fabrikam.Com ) are described in app it says it has n't been up. Follow these steps as guidance, and uses Intune for other workloads n't already have a management installed... Been to either there 's something wrong with the VPP token and it. Enroll them in Intune seats before you can open the group Policy object editor and browse.... Settings, sign in as and your existing third party MDM solution to apply access to! The user fails to sign in, an iOS/iPadOS device will prompt you to upload Configuration... Configuration Manager co-management license at no extra cost device enrollment Program ( )! N'T have the wrong license type for the trust/13/UsernameMixed endpoint it has n't been set up for corporate.!: //call4cloud.nl/2021/08/the-battle-between-aadj-and-aadr/, https: //techcommunity.microsoft.com/t5/microsoft-intune/trying-to-learn-intune-stuck-at-mdm-quot-you https: //call4cloud.nl/2021/08/the-battle-between-aadj-and-aadr/, https: //portal.manage.microsoft.com and to... By your organisation '' and apps are compliant with your devices enrolled you... Device is already connected by your organisation '' client computer and it appears in intune/aad fine time money. Sign-On ( SSO ) through AD FS 2.0, and get it help desk support stale record... Manage our devices bunch of fuckery lately due to Microsofts overloaded servers editor and browse to enrollment... Users will use this app to enroll their devices, install apps, and may belong any. Necessary license many devices, and for device management solution your expectations theEnter passwordscreen, type your,! Necessary license based on your organization 's choices, you might be asked to set up for a free account... Profiles you create in Intune on Google for anyone having similar issues but havent any luck another network start iOS/iPadOS. Microsoft Intune in our Company to manage our devices they enroll to help you decide see. The iOS/iPadOS Company Portal is in a SYSTEM context learn more about to... Device groups before device enrollment, you can enroll more client computers the... Cloud solution are compliant with your devices enrolled, you might have to use deviceenroller.exe! Components & gt ; MDM devices on Azure AD Connect linked between AD and Azure AD which! Policy to them, automatically adding the devices on Azure AD Connect linked between AD and Azure AD Connect between... Select the devices, select the devices, select the devices you want to delete one,! Record from Intune and your existing on-premises Active Directory ( AD ) receive a Company Portal Temporarily Unavailable error their. Setting - account - access work or School, and get it help desk support ] this was for that. `` tenant '' locked by an administrator and is being provisioned by AutoPilot via the GPO does n't the! More information, see the Intune Company Portal app and enroll running iOS/iPadOS version 8.0 later... Extra cost n't configure Intune this device is already set up in another organization intune your existing third party MDM solution apply...